Explore client portal resources
Overview
Equativ's client portal is your single entry point to access all of Equativ's help resources, tools, and means of communication. This article provides an overview of the key resources and essential information you will regularly need when using the client portal.
Access
To access Equativ's client portal, log in to the Maestro platform and select the Customer Support tab located at the top right of the page. Alternatively, enter your Maestro login credentials on the Client portal page.
If you have problems accessing the client portal or logging a case, contact your Local Service Team for assistance.
Resources, features, and tools
This section provides a summary of all the resources, features, and tools the client portal offers to help you in your everyday work.
Documentation
The client portal provides the following types of documentation, available in the Help Center section of the client portal:
- Platform documentation, including online help articles, setup guides, troubleshooting articles, and ad format specifications.
- Technical API documentation, including Maestro APIs (deal management and reporting), OpenRTB APIs for demand partners, and marketplace integration (audience and contextual data ingestion, EIQI integration).
- Report documentation, including report metrics and dimensions.
Case management
If you encounter a problem, use the Contact Support button at the bottom of the page to create a support case for Equativ's Support Team. You can manage all your cases directly in the client portal, that is, track status, update priority, close cases, and more. For more information, see Submit and manage support cases.
Privacy policy
For information about Equativ's privacy policy, see client portal policies.
Business hours of customer support delivery centers
Equativ's customer support delivery centers are available at the following business hours, excluding local public holidays:
| Location | Business hours |
|---|---|
| European Delivery Centers | |
| Kraków, Poland | Monday - Friday, 9am - 5pm |
| Madrid, Spain | Monday - Friday, 9am - 6pm |
| Paris, France | Monday - Friday, 9am - 6pm |
| Americas Delivery Centers | |
| New York, USA | Monday - Friday, 9:30am - 6:30pm |
| São Paulo, Brazil | Monday - Friday, 10am - 7pm |
| APAC Delivery Center | |
| Singapore | Monday - Friday, 9am - 6pm |
Management of personal profile and settings
To edit your personal profile and your personal settings, follow these steps:
- Click Log In.
- Click the avatar icon in the top right corner.
- Click My Profile to edit your personal information.
- Click My Settings to edit your personal settings, including:
- Language: language is used by Equativ to distribute cases among the local service teams.
- Email notifications: email notifications let you configure the activities or operations in the client portal for which you wish to receive email notifications.
Useful links
The following are essential technical resources for managing and integrating with the platform:
- Maestro: Maestro user interface.
- Status Page: status page that provides status of major system components operated by Equativ.